Protecting your private information is our priority. This Statement of Privacy applies to https://www.autoproscc.com/, and Auto Pros Collision Center and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Auto Pros Collision Center include https://www.autoproscc.com/ and Auto Pros CC. The Auto Pros CC website is a Collision Repair Services for Vehicles Involved in Accidents. site. By using the Auto Pros CC website, you consent to the data practices described in this statement. 
 
Collection of your Personal Information 
In order to better provide you with products and services offered, Auto Pros CC may collect personally identifiable information, such as your: 
 
-    First and Last Name 
-    Mailing Address 
-    E-mail Address 
-    Phone Number 
 
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future. 
 
Use of your Personal Information 
Auto Pros CC collects and uses your personal information to operate and deliver the services you have requested. 
 
Auto Pros CC may also use your personally identifiable information to inform you of other products or services available from Auto Pros CC and its affiliates. 
 
Sharing Information with Third Parties 
Auto Pros CC does not sell, rent or lease its customer lists to third parties. 
 
Auto Pros CC may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Auto Pros CC, and they are required to maintain the confidentiality of your information. 
 
Auto Pros CC may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Auto Pros CC or the site; (b) protect and defend the rights or property of Auto Pros CC; and/or (c) act under exigent circumstances to protect the personal safety of users of Auto Pros CC, or the public. 
 
Tracking User Behavior 
Auto Pros CC may keep track of the websites and pages our users visit within Auto Pros CC, in order to determine what Auto Pros CC services are the most popular. This data is used to deliver customized content and advertising within Auto Pros CC to customers whose behavior indicates that they are interested in a particular subject area. 
 
Automatically Collected Information 
Information about your computer hardware and software may be automatically collected by Auto Pros CC. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Auto Pros CC website. 
 
Use of Cookies 
The Auto Pros CC website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. 
 
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Auto Pros CC pages, or register with Auto Pros CC site or services, a cookie helps Auto Pros CC to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Auto Pros CC website, the information you previously provided can be retrieved, so you can easily use the Auto Pros CC features that you customized. 
 
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Auto Pros CC services or websites you visit. 
 
Security of your Personal Information 
Auto Pros CC secures your personal information from unauthorized access, use, or disclosure. Auto Pros CC uses the following methods for this purpose: 
 
-    SSL Protocol 
 
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. 
 
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed. 
 
Right to Deletion 
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will: 
•    Delete your personal information from our records; and 
•    Direct any service providers to delete your personal information from their records. 
 
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to: 
•    Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us.
•    Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity. 
•    Debug to identify and repair errors that impair existing intended functionality.
•    Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
•    Comply with the California Electronic Communications Privacy Act.
•    Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent; 
•    Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us; 
•    Comply with an existing legal obligation; or otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information. 
 
Children Under Thirteen 
Auto Pros CC does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website. 
 
E-mail Communications 
From time to time, Auto Pros CC may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. 
 
If you would like to stop receiving marketing or promotional communications via email from Auto Pros CC, you may opt out of such communications by emailing unsubscribe@autoproscc.com. 
 
Changes to this Statement 

Auto Pros CC reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy. 
 
 
Auto Pros Collision Center Privacy Policy for SMS Messaging

Effective Date: 11/26/2024

Introduction
At Auto Pros Collision Center, your privacy is critically important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you opt into our SMS messaging program. By opting into our SMS service, you agree to the terms outlined below,
which are in compliance with the latest 2024 regulations under the Telephone Consumer Protection Act (TCPA) and the Campaign Registry guidelines.

1. Information We Collect
When you opt-in to receive SMS messages from us, we collect the following information:
Phone Number: The mobile number provided during the opt-in process.
Message Interaction Data: Includes information such as delivery status, response data, and message engagement rates.
Consent Data: We maintain records of when and how you provided consent to receive SMS messages,
including the method of opt-in (e.g., web form, keyword, or verbal consent).

2. How We Use Your Information
We use your information to:
Send text messages based on the preferences you indicated when opting in, such as promotional offers, updates, or alerts.
Ensure compliance with federal regulations, including the TCPA.
Monitor and improve our SMS services by tracking engagement metrics.
Your information will only be used for the purpose specified at the time of opt-in and will not be used to send unrelated messages.

3. One-to-One Consent Requirement
In line with FCC regulations (March 2024), your SMS opt-in applies to communications from Auto Pros Collision Center only. Your consent to receive SMS messages is specific to our company and does not extend to third-party businesses or affiliates unless explicitly stated and separately
agreed upon.

4. Message Frequency and Data Rates
You will receive no more than [X] messages per [week/month]. Please note that message and data rates may apply depending on your mobile carrier and plan. We encourage you to review your carrier's terms for more details on messaging fees.

5. Opt-Out Instructions
You can opt out of our SMS service at any time by replying with “STOP” to any message you receive from us. Once you opt out, you will immediately cease receiving further messages unless you opt back in. For help, you can reply with “HELP” or contact us directly at info@autoproscc.com or (602) 943-3355.

6. Data Sharing and Disclosure

We will never share or sell your information to third parties for marketing purposes without your explicit consent. We may, however, share your information with trusted third-party service providers for the purpose of facilitating SMS delivery (e.g., telecommunications providers). All
such parties are bound by strict confidentiality agreements and are prohibited from using your
data for any purpose other than SMS delivery.
In compliance with Do Not Call (DNC) Registry regulations (2024), you have the right to register your number with the National DNC Registry. If you are on the DNC Registry, we will not send you promotional SMS messages unless you have provided express consent to do so.

7. Security of Your Information
We take reasonable measures to protect the information you provide from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your data during transmission or storage.

8. Record-Keeping and Proof of Consent
As required by the TCPA and Campaign Registry guidelines, we maintain records of all opt- ins and opt-outs, including timestamps and the method of consent. These records are kept securely and may be used to demonstrate compliance with regulatory requirements if needed.

9. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated via SMS or on our website. Continued use of our SMS service after any changes indicates your acceptance of the revised policy. Please check back periodically to stay informed of any updates.

10. Contact Us
If you have any questions about this Privacy Policy or wish to update your SMS preferences, you can contact us at:

 Email: info@autoproscc.com
 Phone: (602) 943-3355
 Address: 1919 W Peoria Ave, Phoenix, AZ 85029
​
Links:
 Terms and Conditions: https://www.autoproscc.com/termsandconditions
 Privacy Policy: https://www.autoproscc.com/privacy-policy
 National Do Not Call Registry: https://www.donotcall.gov/
Key 2024 Compliance Elements:
 One-to-One Consent: Consumers are only giving consent to receive messages from the specific business they opt into, not from multiple parties​
Clear Disclosures: The policy includes clear language about the nature of the messages, frequency, potential charges, and opt-out mechanisms​Do Not Call Protections: The policy reflects the latest FCC guidance that DNC protections apply to SMS, making it clear that businesses must adhere to DNC
regulations​
Data Sharing and Record-Keeping: Emphasizes the importance of maintaining proof of consent and clear guidelines on how data is shared for operational purposes.
This updated Privacy Policy example aligns with current 2024 TCPA and FCC guidelines, ensuring your business remains compliant while fostering transparency with consumers.